1. What we collect
When you contact us (form, email, phone, text), we collect: your name, contact details, address (if you need work done there), and a description of the job. For paid work, we also collect invoicing details: ABN if you have one, billing address, payment method.
2. Why we collect it
To quote, schedule and complete plumbing or gas work. To send invoices and receipts. To follow up on warranty work. To send the occasional reminder for two-yearly gas servicing if you’ve had gas work done by us.
3. Who we share it with
Only people directly involved in delivering the work to you:
- The accountant who processes our invoices and BAS
- The accounting software we use for our books
- Suppliers (if we’re ordering a specific part for your job and they need to know it’s for your address)
- The NSW Fair Trading or NSW Gas regulator if you ever lodge a complaint, or if they request records
We don’t share with marketers, list brokers, advertisers, or any other third party that isn’t directly involved in delivering your work.
4. How long we keep it
Tax records: 7 years (legal requirement). Job records and any photos: 5 years (warranty and dispute window). Marketing-related contact details: until you ask us to delete them.
5. Your rights
You can ask us at any time:
- What information we hold about you
- To correct anything that’s wrong
- To delete anything we’re not required to keep by law
Email dean@huntertapandgas.com.au and we’ll respond within 5 business days.
6. This site
This is a demo site. In production, this site would use minimal cookies (no third-party tracking beyond basic Google Analytics if enabled). Form submissions would be sent via a trusted form service (Formspree or similar) that holds data only briefly and then forwards to us.
7. Contact
Privacy questions: dean@huntertapandgas.com.au or 0455 092 178. If you’re not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner.